Refund Policy

We want you to feel good about paying for Incusia. You can cancel anytime with one click. You keep full access until the end of your current billing period. Here is how refunds work if you need one.

If you paid and want a refund

Cancelling your subscription does not automatically refund unused time. You keep using Incusia through the period you already paid for. Future charges stop.

If something went wrong, or you believe a refund is fair, email us from the address on your account. We look at those requests individually.

Lifetime plan refunds

The Lifetime plan comes with a 90 day money back guarantee. If you buy it and change your mind within 90 days, email us and we will refund the full $99. No questions asked.

After 90 days, the Lifetime plan is final. You have access forever, but we cannot offer a refund.

How to request a refund

Send an email to me@abassinvoice.com from the email address on your account. Tell us you want a refund. That is all you need to do. We will process it within 3 business days. Refunds go back to the card you paid with. Depending on your bank, it can take 5 to 10 days to show up.

What we cannot refund

We cannot refund fees that Stripe or your bank charged during payment processing. These are handled by them, not us.

If your account was closed for breaking our terms of service, we do not offer refunds. This includes using Incusia for illegal activities or trying to abuse the system.

If something goes wrong

If Incusia had a bug that affected your business or a payment failure caused problems, tell us. We look at every situation individually. We would rather make it right than lose you as a customer.

Cancellation is separate from refunds

You can cancel your subscription anytime from your account settings without emailing us. Cancel anytime with one click. Keep full access until the end of your current billing period. Cancellation stops future charges. Refunds are for money already paid, and you request those by email.

If you cancel but do not ask for a refund, you keep access until the end of your billing period. Then your account moves to the free tier. Your data stays intact in case you come back.